F.A.Q

• How to make a booking ?
  • Please fill the reservation form available on each hotel or services.
  • Try to describe us your special request on the "description" box available on the form.
  • Try to recheck your email address before submitting your request.
     
• How long does it take to get the reply ?
• We will reply all your request / reservations within one business day.
   
• How to pay the hotel reservation ?
• We will need your credit card details once the reservation is confirmed.
• Your credit card will be used as a guarantee and will be charged if there is any cancellation within certain period of cancellation policy.
• All payment will be collected upon arrival in Bali except for reservation beyond Bali.
• We do accept cash / travellers cheque / Visa / Master Card / Amex.
   
• What does it include on the special internet rates ?
• Special internet rates are including 21% tax and service charges.
• Breakfast is include in some hotels (please read carefully).
   
• How to cancel the reservation ?
• Please just email us the previous correspondence and change the subject with "cancellation for hotel name"

If you have any questions, please email us at info@hotelubudbali.com or simply click here to fill out contact form.